Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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I love Tuffy! Been going here ever since starting at Western and by far the best place! Todd and Brandon are hilarious! They really do take care of you and care/love about what they do!

— Nina K., Kalamazoo, MI


I been going to tuffy for years now,and I would not go anywhere else.There the best there is.

— Ronald d., Berg, MI


I am very grateful for the kindness and competence of Todd and his technicians. I was traveling in from out of state to purchase a used vehicle. To help me out Todd squeezed me in at the end of the day to do a pre-purchase inspection. Instead of rushing me in and out, they took the time to explain and show me the repairs that were due and helped me calculate the additional costs. They helped me make a wiser more informed purchasing decision. As a single mother, it's nice to know there are mechanics you can count on. Thank you Tuffy for your excellent customer service!

— Laura M., South Bend, IN


I love the guys that work at Tuffy's, especially Todd. They have done an excellent job on my vehicle, whenever I take it to them, whether it is a small project or a big one. Glad to have them when I need them. Thanks guys for everything, :)

— Jannelle S., Kalamazoo, MI


I bought an old car a couple of weeks ago and came in a few weeks ago to have a few problems fixed and to have the car checked over for any other possible issues. Todd and Rob were great and their guys worked hard for 5 hours on my car while I waited. They included me by showing me various things on my car as they worked, and they never tried to push any extra repairs on me. They all did a great job and for a fair price. This is the reason I bring any car I have to Tuffy. Thanks, guys.

— Thomas S., Kalamazoo, MI


I had a problem with my air conditioning. I brought it in for a diagnosis late one afternoon, and was able to get it repaired the very next day. Todd and Sean were extremely helpful and nice to work with. They let me know what they were doing and how they were fixing the problem. Great service!

— Sue R., Kalamazoo, MI


I was very happy to have my vehicle (Steve) to be taken care of by the Tuffy men. A personal thanks to Todd, thank you for helping Steve and me. Hope to do business with you when we are in need. Thanks guys :) Steve and Jannelle

— Jannelle S., Kalamazoo, MI


Todd at Tuffy has always been honest and helpful. Its nice to know when you have a college student far away from home and in need of car repairs, there is a place I can trust. Repairs are fairly priced and done in a very timely matter. I would recommend them to anyone in the Kalamazoo area!

— Kristen V., Pigeon, MI


I stopped by the shop because I was hearing loud clanging and banging coming from beneath my car. The problem was quickly diagnosed and repaired. Both Rick and Todd were very helpful and friendly. I got the strong impression that both men are very honest and have integrity - nice things to experience in an auto repair place! Thanks gents! Like anyone, I hope I don't need any car repairs done for awhile. But if I do...I'll be back.

— Chuck E., Kalamazoo, MI


I'm a college student 500 miles away from home. One of the things my dad said was important to find, was a trustworthy mechanic. I got lucky when I found Tuffys, they are exactly that. If you need someone to always give you good news and discounted rates, you live in a fictional world. Tuffy's gives accurate diagnosis and does the best they can to alleviate a bad vehicle situation. They gave me multiple free rides to and from the shop so they can work on my vehicle and treat me with professional kindness. I will only go to them for car problems while I live in Kalamazoo. You should too!

— Devyn S., Kalamazoo, MI


After being told by my local Ford dealer that my rear brakes need replacing, I took my car to Tuffy before I returned home to NJ. Todd gave my car a courtesy inspection and then took the time to explain everything to me and to reassure me that my brakes still had 6-8 months left before replacement. Thank you, Todd, for your honesty and integrity.

— Judy E., Pompton Lakes, NJ


My 2005 Acura started making a strange noise while in was visiting Kalamazoo from out of town, and I was not sure whether my vehicle was safe to drive back home. I stopped at the Honda dealership across the street, but they wouldn't see me without an appointment (a two day wait). So I decided to try Tuffy, and it was the best decision I could have made. They were able to quickly diagnose and fix the problem. They took the time to show me exactly what was going on and what they did to fix it. The staff there is great. Do yourself a favor and give them a try.

— Susan M., Geneva, IL


Great service. Quickly done. Went out of their way to make sure it was finished when I needed it done by. Very satisfied.

— Emory E., Kalamazoo, MI


I've used this Tuffy location multiple times. Always received excellent service. Repairs are done efficiently at a fair price. Todd was extremely helpful today. Very thankful for all his hard work.

— Scott J., Kalamazoo, MI


My visit to Tuffy Kalamazoo was impromptu rather than planned, when my exhaust fell off my vehicle when I was driving down Stadium. I walked in not knowing what to expect (being a relatively new car owner), but I was impressed with their prompt, courteous service. They took a look, gave an accurate estimate and explained what they repaired in terms I could understand and despite my inexperience they were kind to my budget by not trying to sell me a new part where an old one would do. The repair was done in a timely fashion, and when I left, my car was once more purring like a kitten. 5 out of 5 stars, would definitely recommend them.

— Melodie F., Grand Rapids, MI


My visit to Tuffy Kalamazoo was impromptu rather than planned, when my exhaust fell off my vehicle when I was driving down Stadium. I walked in not knowing what to expect (being a relatively new car owner), but I was impressed with their prompt, courteous service. They took a look, gave an accurate estimate and explained what they repaired in terms I could understand and despite my inexperience they were kind to my budget by not trying to sell me a new part where an old one would do. The repair was done in a timely fashion, and when I left, my car was once more purring like a kitten. 5 out of 5 stars, would definitely recommend them.

— Melodie F., Grand Rapids, MI


My experience at Tuffy's Kalamazoo was GREAT! Being that I have no background knowledge about car's, they were very helpful in not only helping me but also educating on how to take care of my car. I was very appreciative for those guys on the knowledge, kindness, and care. Thank you all! I would recommend anyone to these guys because they are definitely the guys you want to see if you have any problems about your car:)!

— Cierra W., Kalamazoo, MI


Overall, I had a very positive experience with Tuffy! I am from out of town and needed my brakes checked before I could go home. They made an appointment for me that worked around my conference that I was in town for. Upon arrival, it took 40 minutes for them to take my car into the shop. However, once they took it in, they did a thorough check and provided an honest evaluation of which issues were urgent and which could wait. They stayed open almost an hour past closing time on a Friday afternoon to finish my car so I could go home that night. I would highly recommend their services in the Kalamazoo area!

— Elizabeth D., Paw Paw, MI


These guys know what they're doing in here. They explain in great detail what the problems are with your car and what they need to do to fix it. They have great staff and prices are low. Your services are completed quickly as well. I definitely recommend them

— Nicolas W., Kalamazoo, MI


Highly recommend this Tuffy, all the staff treated me and my car very well. They did not take advantage of a young female as you would expect from most auto shops. Would definitely go back to this Tuffy anytime I need work done to my car

— Erica R., Kalamazoo, MI


very honest and straightforward re: price

— August S., Kalamazoo, MI


I take my car to Tuffy any time that I have a problem! Their service is not only fast and friendly, but they do everything they can to save you money.

— Val G., Kalamazoo, MI


Chris at the Stadium Drive Tuffy had the problem with my car diagnosed and fixed within a day. Quality repairs and quality customer service. I recommend Tuffy over any dealership for sure.

— Nicole A., Kalamazoo, MI


Extremely knowledgeable. All the guys were extremely patient with me as well as very helpful. They treated me as if they've known me forever and gave me insight on a lot of things and what I should do. Not only did they express their concern but they also showed their concern which I appreciate them for greatly. A person especially a woman doesn't feel comfortable with mechanics but these guys made me comfortable to have service done as a young woman without male help. I will continue my service with them as well as refer every friend in need of service!

— Jasmine M., Kalamazoo, MI


Tuffy was recommended to me by a colleague at work when I moved to Kalamaozo two years ago. Since then, I have taken our Volvos to Tuffy and have been satisfied with the service provided by both the Kalamazoo and the Portage location (owned by the same person). A recent example of their good customer service was when they looked at a leak we were having in one of our cars. It had been 6-8 months since they had replaced the rack-and-pinion on the car (a big expense for any vehicle, but we liked the vehicle and wanted to keep it), and they looked at the car to see where was the leak. They spent time diagnosing where the fluids could be coming from. Even though the leak looked like it was coming from the transmission (they had us also have a transmission shop look at it confirm that the transmission was in good order), it was finally determined that there was a lose fitting on a tube from the rack. Even though it had been some time since they installed the new rack, they made sure the leak was fixed and did so without any charge. I appreciated the extra time and attention they provided to ensure the leak was fixed (they looked at the vehicle serval times a week latter just to make sure the leak was solved). Thanks.

— John M., Kalamazoo, MI


Chris at the Stadium Drive Tuffy had the problem with my car diagnosed and fixed within a day. Quality repairs and quality customer service. I recommend Tuffy over any dealership for sure.

— Nicole A., Kalamazoo, MI


Had a WONDERFUL experience at Tuffy! Fair price, and great customer service, we won't be taking our car anywhere else! :)

— Jen s., Kalamazoo, MI


Tuffy Auto Service Centers 4110 Stadium Dr, Kalamazoo, MI 49008 Great People and Service - Feb 9, 2008 I took my car in to have a water pump fixed and they did an excellent job. Then about a year later my car was having engine difficulties and they looked at it. They notiified me that it would not be beneficial to fix the car because it would cost more than the value of the automobile and then did not even charge me for looking at it. Thank You! [Flag as inappropriate] 2 out of 2 people found this review helpful.

— Cole T., Kalamazoo, MI


jfblouse ‎ - Dec 4, 2008 Fast, Reliable, Fair Brought my car in for a same day fix. Great service, nice people. Definitely not out to overcharge you like a lot of repair shops in Kzoo

— JF B., Kalamazoo, MI


Peachy ‎ - Jan 17, 2012 I have now taken my car to Tuffy for the second time due to the great, reliable service! Excellent service, quick, and affordable....perfect for students like myself!

— Peachy A., Kalamazoo, MI


Jaclyn ‎ - Jan 18, 2012 Great, quick service! Will definitely go back!

— Jaclyn S., Kalamazoo, MI


If you need a auto mechanic who is good at what he does, charges a very reasonable rate, friendly and accommodating, Tuffy Kalamazoo is your place.

— Teresa M., Kalamazoo, MI


I live near Detroit and my son's a student at WMU. My son's Jeep lost brake pressure late in the afternoon. A front brake hose had a slice in it and wasn't holding fluid. We knew we needed a hose for sure. He brought it to Tuffy in Kalamazoo. Chris did a complete inspection, and told me what needs work, what should be done, and what needs to be done soon, and what needs to be done ASAP to make the car safe. He did a great job at a fair price. Honesty is worth more than that. We will make Chris and his shop at Tuffy our defacto shop in Kzoo, and recommend to all our families in this area whose kids go to school at Western and Kalamazoo College

— Mike C., Livonia, MI


These guys did a great job of assisting my daughter (WMU student) with a brake problem. I insisted she take it to Tuffy based on the excellent service I get from my Midland Tuffy. They gave a clear and honest estimste of the problem, identified other possible issues, and handled billing and payment over the phone. Great job, much appreciated!

— Andy F., Midland, MI

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